Last Updated: Not specified
Last Updated: 5th June, 2025
By using or accessing Drelo (referred to as "the platform"), you acknowledge and accept these terms and conditions in full. If you disagree with any part of these terms, you must discontinue use of the platform immediately.
Drelo utilizes customized Language Model (LLM) technology to support users in interpreting their health symptoms via AI persona of real doctors contextually trained on their professional and personal data. It generates a potential list of differential diagnoses based on the details and health data submitted by users and connects them with healthcare providers.
While we aim to deliver informative and accurate insights, Drelo does not replace licensed medical advice, diagnosis, or treatment. The platform's outputs are derived from user inputs and may not always be precise or comprehensive.
We strongly advise all users to consult licensed healthcare providers for precise diagnosis and medical guidance. Drelo does not offer prescriptions or treatment plans and does not bear liability for actions taken based on the platform's outputs.
Disclaimer and Limitation of Liability
Drelo is an AI-powered platform designed to provide users with possible diagnostic suggestions based on the symptoms entered. The information, probable diagnoses, and recommendations provided by Drelo are intended for informational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare provider.
By using Drelo, you acknowledge and agree to the following:
No Medical Liability: Drelo and its associated doctors do not assume any responsibility or liability for the accuracy, completeness, or usefulness of any information, diagnosis, or recommendation provided through the app. All medical decisions, including but not limited to prescriptions, diagnostic tests, and treatments, are the sole responsibility of the user.
Consultation Requirement: Users are strongly advised to consult with a licensed medical practitioner before making any healthcare decisions or taking any action based on information obtained from Drelo.
No Doctor-Patient Relationship: Use of Drelo does not establish a doctor-patient relationship between the user and Drelo or its associated healthcare professionals. Any communication with doctors via the app is for informational purposes only.
No Liability for Outcomes: Drelo, its parent company, affiliates, and associated healthcare professionals shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages, including but not limited to medical, legal, or monetary losses, arising from the use of or reliance on the app's outputs or any consultations conducted via the platform.
User Responsibility: The user assumes full responsibility for all decisions and actions taken based on the information provided by Drelo and its associated healthcare professionals. The user agrees to hold Drelo and all associated parties harmless from any claims, damages, or liabilities arising from such actions.
By continuing to use Drelo, you acknowledge that you have read, understood, and agreed to these terms.
Users are fully accountable for the information they share on the platform. Providing honest, complete, and accurate details helps ensure more reliable suggestions from Drelo.
All service or feature-related payments within the Drelo app must be made at the time of purchase. Proceeding with a payment indicates acceptance of the listed prices and associated charges.
Some app features may include in-app purchases via Google In-App Purchase or third-party payment systems. All such transactions are deemed final and are not subject to negotiation.
At DRELO Health LLP, we aim to support our customers with a flexible cancellation policy:
• Cancellation requests will be accepted only if made immediately after an order is placed. However, requests may be declined if the order process has already begun with the vendor or merchant.
• We do not accept cancellations for perishable goods such as flowers or food items. Refunds or replacements may be issued if product quality is proven to be subpar.
• If you receive damaged or faulty products, notify our Customer Service at contact@drelo.in within 2 days of receiving the item. The issue will be reviewed and verified by the merchant before further action is taken.
• If the item delivered does not meet your expectations or match its description, please contact our customer service within 2 days of receipt. Our team will evaluate the complaint and determine a suitable course of action.
• For items with manufacturer warranties, please contact the manufacturer directly. Approved refunds by DRELO Health LLP will be processed within 1--2 business days.
Your privacy is critical to us. For details on how we collect, store, and share personal data, please consult our Privacy Policy.
Drelo and its affiliates are not liable for any direct or indirect damages, including incidental or consequential losses, arising from the use of the platform.
Drelo reserves the right to change these terms and conditions at any time without prior notification. Continued use of the platform after updates signifies your agreement to the revised terms.
These terms are governed by the laws of Jurisdiction and will be interpreted accordingly, without regard to conflict of law rules.
For any questions or clarifications regarding these terms, please reach out to us at contact@drelo.in.
By continuing to access or use Drelo, you confirm that you have read, understood, and agreed to these terms. If you do not agree, please do not use the platform.